Best Lettings Agent Award 2024


At Centro we recognise that your property is likely to be one of the most valuable assets you own, therefore it is important you choose an agent with the most knowledge and expertise to provide the best service for you.

Centro offer a range of services including Tenant Find, Rent Collection and Full Management along with Legal Expenses and Rent Guarantee.

Whichever option you choose, you will receive a 5* award winning tailored service throughout the entire process. Our experienced and highly qualified lettings agents will give you the most accurate valuations and information on current market conditions to ensure the best possible rent is achieved.

As members of ARLA, TPO, CMP and TDS, our experienced and highly qualified lettings agents will ensure we are fully compliant with legislation and give you the best advice to keep your most valued asset is as protected as possible and in safe hands.

Best Lettings Agent Award 2024

Landlord Fees

As a potential landlord, it’s important you know the associated fees with property rental. To make things clear for you we have listed our fees below, so you can work out what you will have to pay.



    • Initial rental assessment of the property.

    • Photos and floorplans arranged for marketing.

    • Advertise on relevant property portals including - Rightmove, Zoopla and Onthemarket.

    • Produce marketing and advertise with local papers and directly with our corporate client database.

    • Produce marketing documents such as tenant brochures, window cards and leaflets.

    • Provide guidance on compliance and legislation.

    • Advise on the necessary certificates required.

    • Erect a ‘To Rent’ sign outside the property in accordance with Town and Country Planning Act 1990.

    • Pre-Qualify applicants prior to viewings.

    • Staff accompanied viewings.

    • Negotiate terms between all parties.

    • Collection of first month’s rent and a five-week deposit.

    • Deduct commission and any pre-tenancy invoices and issue a statement.

  • RENT COLLECTION - 2%+VAT (2.4% Inc VAT)


    • Collection of rent.

    • Remit rent received.

    • Remit rental statements.

    • Pursue non-payment of rent and provide advice on rent arrears action (if necessary).

    • Negotiate renewal of tenancy.

    • Negotiate rent reviews.

    RENT COLLECTION - 2%+VAT (2.4% Inc VAT)
  • FULL MANAGEMENT – 6%+VAT (7.2% Inc VAT)


    • Dealing with the day to day issues regarding reasonable performance of the tenancy.

    • Act as point of contact between Tenant and Landlord.

    • In-Branch Property Manager.

    • Periodic inspections and photographic reports.

    • Obtain estimates and arrange routine repairs and instruct approved contractors.

    • Up to date compliance with legislative requirements.

    • Arrange periodic certificates to comply with regulations.

    • Provide advice if breach of tenancy and serve prescribed notice (if required).

    • Negotiate deductions from deposit at end of tenancy.

    • Assist with deposit disputes and applications to the Tenancy Dispute Service.

    • Assist with tax exemption certificate (if landlord overseas).

    • Key holding service.

    FULL MANAGEMENT – 6%+VAT (7.2% Inc VAT)
  • LEGAL EXPENSES AND RENT GUARANTEE - 2.5%+vat (3% inc Vat)


    • Nil Excess.

    • Rent Guarantee up to £50,000 or 12-month’s rent (no upper limit on monthly amount covered).

    • 50% of rent paid for 2 months after vacant possession is gained.

    • Legal Expenses cover up to £50,000.

    LEGAL EXPENSES AND RENT GUARANTEE - 2.5%+vat (3% inc Vat)

    Property Management

    Whether it is a single property or a portfolio of properties, Centro are on hand to help provide Landlords with the support they need.

    We have an experienced Property Management Team that are up to date with all applicable legislation and boast a wealth of knowledge to ensure that your property is managed to the highest standards.

    Based in the heart of Sutton, some of the pro-active Property Management Services that Centro proudly offer, include, but are not limited to:

    • Regular routine property visits complete with a Landlord report detailing the condition of the property
    • Collection of rent and arranging timely payment to Landlords

    • Arranging Annual Gas Safety Inspections and other certificates required by law

    • Handling day to day maintenance when reported by the Tenant(s)

    • Arranging for approved contractors to visit the property and carry out maintenance work

    • Supervision of refurbishment works

    Samantha Orme
    Samantha Orme
    Property Manager
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    Whether you are just for the full management package or just require a management takeover, then make Centro your agent of choice.

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